Cancellation policy

Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

A. Cancellation policy

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must notify us (JUNO FASHION, Franke, Julian & Lang, Norman GbR, Benediktusstrasse 88, 40549 Dusseldorf, E-MAIL: info@theneighbourgoods.de) by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we shall reimburse you for any payments we have received from you, including delivery charges, promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

JuNo Fashion
c/o ztv Zustell-, Transport und Vertriebsgesellschaft mbH & Co. KG
Kimplerstraße 340
47807 Krefeld
Germany

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

General information

  1. Please avoid damage and contamination of the product. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage. 
  2. Please do not return the goods to us unfree and please enclose the completed returns form. 
  3. Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

 

B. Withdrawal form

A returns form is included in your delivery. If there is no return form in your delivery, please send us an email to info@theneighbourgoods.de and we will send you a return slip.

Return adress:

JuNo Fashion
c/o ztv Zustell-, Transport und Vertriebsgesellschaft mbH & Co. KG
Kimplerstraße 340
47807 Krefeld
Germany